Krista Staples

Krista Staples is an accomplished customer support professional with extensive experience in delivering exceptional service and guidance across various roles. Currently serving as a Senior Customer Support Representative at StructuredWeb since June 2025, Krista previously held positions at Stova as Client Support Specialist Team Lead, where responsibilities included managing a client-facing knowledge base and producing documentation, as well as serving as a Senior and Client Support Specialist. Earlier experience includes a Customer Success Advisor role at MasterLibrary.Com, where Krista led implementation training for over 50 customers with high satisfaction ratings. Krista's career began at Aetna as a Customer Service Representative, following education at East Stroudsburg University of Pennsylvania and Northampton Community College. Recognition includes multiple Leadership Excellence Awards for outstanding service during tenure at SunGard Public Sector.