Bruce Swan is the Senior Director of Customer Experience at Stryker, where they set the strategic direction for customer service operations across multiple regions. With nearly 20 years of experience in customer service leadership, Bruce has a proven track record of enhancing business profitability and customer satisfaction. Previously, they worked in roles such as Senior Customer Service Delivery Manager at Carphone Warehouse and General Manager Customer Care and Digital Service at Panasonic. Bruce holds a Professional Certificate in Executive Coaching from Henley Business School, which supports their mission to foster a value-centric culture focused on innovation and excellence in customer service.
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