Stephen Tsai is an experienced technical support professional with a strong background in hardware support and customer service. Tsai served as a Support Engineer at StrongKey from May 2020 to December 2021, where responsibilities included providing technical support to engineering partners and maintaining a product knowledge base. Following that role, Tsai briefly worked as a Product Support Specialist at Yospace before taking on the position of Technical Support Engineer 3 at Stryker. Previous experience includes roles as a Hardware Support Technician and Hardware Lab Admin at Astreya, where Tsai assessed and resolved technical issues, maintained lab standards, and supported various teams. Earlier career experiences include IT support at White Sky, where tasks encompassed managing IT inventory and administering corporate SharePoint sites. Tsai earned a Bachelor of Arts degree in Economics from UCSC in 2012.
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