Todd Holtmann is a strategic and data-driven Customer Experience leader with over 20 years of experience in transforming operational frameworks and leading high-performing teams across SaaS, cloud, and IT services. They have held executive roles, including VP of Data & Operations at WellSky and VP of Customer Operations & Data at Balto, where they demonstrated expertise in process improvement, customer satisfaction, and team leadership. Currently, Todd serves as the Sr. Director of Customer Success and Implementation at Core Sound Imaging and as the Customer Operations Leader at Toren, llc, focusing on enhancing customer experience and operational maturity for growing businesses. Todd holds a Bachelor of Science degree in Computer Science from DeVry.
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