Stephen McIntosh

Stephen McIntosh has over 18 years of work experience, starting in 2003 as a Customer Service Representative at Tesco Bank. Stephen gradually progressed through various roles within the company, including Team Manager (Telephony), Customer Service Manager (Customer Welcome), and Customer Service Manager (Fraud Prevention), where they managed a team of approximately 100 colleagues. Additionally, they worked as a Business Analyst and Product Manager, leading a scrum team and updating components for the Tesco Bank website. Most recently, Stephen worked as a Product Manager at STV Group plc, where they managed the metadata and content workflow team for the STV Player, ensuring smooth updates and a seamless experience for customers across web, mobile, and connected TV platforms. In this role, they also collaborated with UX colleagues to enhance customer retention through improved usage of metadata.

Stephen McIntosh attended Greenfaulds High School from 1995 to 2001. No degree or specific field of study information was provided for this period.