Jack MacCrimmon possesses a diverse background in customer support and safety, currently serving as a Trust and Safety Support Specialist at Substack since April 2021. Prior experience at Airbnb from October 2017 to April 2021 included various roles such as CS Labs Ambassador and Luxury Travel Advisor. Earlier experience includes a Summer Marketing Internship at Stantive Technologies Group Inc., where Jack engaged in market research and content creation, and responsibilities at Ed Huck Marine Ltd. and STAPLES Canada that involved customer service and operational support. Jack holds a Bachelor of Business Administration from Wilfrid Laurier University and completed a course in Structured Query Language at Concordia University.