James Diglio is an experienced operations and technical support leader with a strong background in enterprise monitoring and process automation. Currently serving as Manager of the Enterprise Operations Center at Subway since September 2023, James oversees a team of over 60 support engineers focused on various technical domains including Systems Monitoring and Cloud support. Previously, at Cigna from July 2009 to September 2023, James held multiple leadership roles, culminating as Senior Technical Support Manager, where responsibilities included engineering support for over 50 monitoring products and spearheading process automation efforts. Earlier experience at UnitedHealthcare as Data Center Manager involved managing 24x7 computer operations and developing issue escalation processes for a major health insurance company.
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