Suma Soft Pvt Ltd
Gopa Kumar is an experienced professional in service delivery management with a robust background in transitioning processes within the banking and service industries. Currently serving as a Service Delivery Lead at Suma Soft Pvt Ltd since October 2018, Gopa has previously held the position of Head of Service Delivery at Teleperformance and Senior Manager - Transitions at GENPACT LLC. At GENPACT, responsibilities included managing end-to-end transitions, process documentation for various sectors, and leading teams in customer service for a major European bank. Gopa's career began in roles such as Management Trainee and Process Developer, successfully transitioning critical customer service processes and consolidating operations for efficiency.
Suma Soft Pvt Ltd
Suma Soft is a leading IT solution provider and consulting company delivering deep domain expertise, digital expertise, and innovation to help enterprises leverage digital processes and excel in their business. For over 20+ years, we have built lasting relationships that have kept us on the cutting edge of innovation. We will endeavor to continue to inspire, transform, and create synergies that shape the digital world and ensure shared prosperity for all.