Pénélope Langlois

Pénélope Langlois is an experienced professional currently serving as the Quality & Training Manager for Identity Verification at Lydia since June 2021, previously holding the position of Customer Care Specialist. Prior to Lydia, Pénélope worked at MSH INTERNATIONAL as a Gestionnaire Prise en Charge, focused on analyzing policyholder requests. Pénélope's background includes significant experience in family travel design at Family Twist, where responsibilities included activity research, offer compilation, and client follow-up across BtoC and BtoB markets. Additional roles ranged from a production and marketing assistant at AventurEcuador to various administrative positions and customer service roles. Pénélope holds a Master's degree in Multilingual International Project Management from Université de Bretagne Occidentale and a Bachelor's degree in Applied Foreign Languages from Université de Tours.