Jorge Amparo is an experienced Operations Executive and Customer Experience Manager with over 25 years in the insurance industry, specializing in multichannel relationship strategies and customer experience. They currently serve as the Customer Experience Manager at Sumicity, overseeing the customer journey and leading a team of 215 collaborators. Previously, Jorge held senior roles at companies like Markel and Generali Brasil Seguros, where they implemented cost-reduction projects and managed large teams. They also contributed as a professor at Universidade Estácio de Sá and Universidade Salgado de Oliveira, teaching subjects related to call center dynamics and strategic planning. Jorge's educational background includes multiple MBAs and specialized training in Human Resources Management.
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