Alissa Nelson

Alissa Nelson has a diverse work experience, starting in 2009 as a Shift Manager at WilcoHess. Alissa then worked as a Technical Support at ACS - Cary from October 2011 to January 2012. Later, they became a Lead Assistant Manager/Acting Manager at Circle K from August 2014 to February 2016, where they were responsible for hiring, training, and scheduling employees.

In 2016, Alissa joined Mercury Z as a FiOS Support Technician - Tier 2, where they assisted field technicians in troubleshooting customers' services. Alissa also ensured the proper functioning of hardware and software through management systems and verified correct account provisioning.

After that, they worked at HCL Technologies as a Helpdesk Analyst from October 2016 to May 2017. Alissa'sresponsibilities included resolving technical issues over phone, email, and remote support systems, creating incident tickets, and troubleshooting Store Point of Sale (POS) issues.

Currently, Alissa is employed at Summit Hosting, LLC as a Network Engineer, starting in June 2017. Further details about their role are not provided.

Additionally, Alissa has worked at The News & Observer Publishing Company as a Home Delivery Carrier from March 2006 to July 2017, delivering newspapers to customers' homes.

Overall, Alissa has gained experience in various roles, including management, technical support, customer service, and network engineering.

Alissa Nelson completed their education in a non-linear manner. In 2015-2016, they attended MyComputerCareer.com and studied Information Technology, though they did not obtain a degree. Alissa also studied Medical Office Management/Administration at Durham Technical Community College and Accounting and Finance at the University of Phoenix, but it is unclear when they attended these institutions or if they obtained degrees in those fields.

In terms of certifications, Alissa Nelson obtained the following:

- MTA: Windows Server Administration Fundamentals - Certified 2016 from Microsoft in November 2016.

- CompTIA Server+ from CompTIA in May 2016.

- CompTIA A+ ce from CompTIA in June 2016.

- CompTIA Mobility+ ce from CompTIA in January 2016.

- CCENT - Cisco certified entry networking technician: No specific details are available about the month and year of obtaining this certification.

- MTA Mobility and Device Fundamentals from Microsoft: No specific details are available about the month and year of obtaining this certification.

- Networking Fundamentals from Microsoft: No specific details are available about the month and year of obtaining this certification.

- Security Fundamentals from Microsoft: No specific details are available about the month and year of obtaining this certification.

- Server Fundamentals from Microsoft: No specific details are available about the month and year of obtaining this certification.

- Windows 7: configuration from Microsoft: No specific details are available about the month and year of obtaining this certification.

Overall, Alissa Nelson has a varied education history, with a focus on information technology and a particular emphasis on certifications in server administration, networking, and device fundamentals.