Carolina Barbosa is a seasoned professional with extensive experience in customer success and training within SumUp since October 2017. As Líder Sênior de Customer Success & Retenção Híbrido, Carolina oversees a team dedicated to enhancing customer experience, reducing churn, and increasing net profitability. Previous roles include managing quality, training, and operational communication, significantly improving the company's rating on Reclame Aqui. Carolina's background includes developing training programs that enhance both technical and soft skills, along with experience in content creation and training facilitation. Prior to SumUp, Carolina worked as a Support Agent at Europ Assistance Brasil. Educational achievements include a Bachelor's degree in Nursing from Centro Universitário São Camilo and studies in Medical Physics at Universidade Federal de Uberlândia, complemented by technical training in Graphic Design.
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