Elaynne Santos has extensive experience in the field of customer support and compliance, having worked at Concentrix from February 2015 to June 2018 in operations support for a leading global smartphone and tablet brand, where responsibilities included user support, troubleshooting, and creating operational reports. Following this, Elaynne contributed to SumUp from September 2018 to May 2021, progressing through roles as KYC Assistant, KYC Analyst, and Senior KYC Analyst, focusing on client onboarding, anti-money laundering measures, and fraud prevention. Elaynne holds a degree in Graphic Design from Universidade Cruzeiro do Sul, completed in 2014.
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