Francesca Severgnini is a Senior Customer Success Manager at SumUp since February 2023, having previously served as a Customer Success Manager at GoStudent from May 2022 to December 2022. Francesca has built strong, long-term customer relationships, proactively addressed customer challenges to drive retention, and achieved company KPIs. Prior experience includes roles in customer care and back office at WeSpeak and various positions at International House Milano, including IELTS staff coordinator and customer service representative. Francesca holds a Laurea Magistrale in Lingue Moderne per la Comunicazione e la Cooperazione Internazionale and a Laurea triennale in Lingue e letterature straniere from Università degli Studi di Milano, along with a program in Russian Language and Literature from Pushkin State Russian Language Institute.
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