Francesco Gioacchini has extensive experience in change management and customer service, currently serving as a Change Management Specialist at SumUp since July 2019, where previous roles included Junior Process Optimisation Analyst, CS Community Management Coordinator, VOC Coordinator, and Customer Service Specialist. Prior to this, Francesco worked as a freelance translator specializing in Italian-Spanish and Spanish-Italian translations from September 2014 to October 2020, and held short-term roles including a Monitor at The Floating Piers Srl and an internship at Italy's General Consulate in Barcelona focused on citizen assistance. Educational qualifications include a post-graduate degree in Painting from Accademia di Belle Arti di Macerata, a summer course at UCL, and a post-graduate degree in Communication and Media Studies from Università degli Studi di Macerata, supported by participation in the Erasmus Programme at Universitat Ramon Llull.
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