Mihaela Y.

Mihaela Y. currently serves as a Risk & Anti-Fraud Training and QA Specialist at SumUp since January 2021, following a role as a Risk and Anti-Fraud Analyst. Previously, Mihaela held the position of Financial Crime Monitoring Specialist at Paysafe Group from September 2019 to January 2021, and worked as a Customer Service Representative at Xtrade Group between January 2018 and July 2019. Mihaela's expertise includes conducting KYC and PEP checks, managing CFD products and cryptocurrencies, addressing client complaints, and facilitating communication via email, chat, and phone. Mihaela collaborated with various departments to assist clients with deposit and withdrawal procedures across different payment options. Mihaela holds a Bachelor's degree in Accounting and Finance from the University of Economics - Varna and graduated in Customs and Tax Administration from the Professional High School of Economics and Management “Elias Canetti” - Ruse.