Murillo Moura is an experienced professional currently employed at SumUp since March 2020, where roles include Bug Report Assistant III, E&P Ops | Bug Report Buffer, and Partner Experience BR - Sales Team. Responsibilities include supporting consultants through various communication channels, creating daily reports and dashboards for customer experience operations, and collaborating with stakeholders in the Consultant Program. Previously, Murillo served as a Support Agent, focusing on multi-product support, improving the SumUp Shop product, analyzing product performance, conducting research with stakeholders, and training new agents. Murillo also gained early career experience as an apprentice at the Tribunal de Justiça de São Paulo and Grupo Multiempresas, where initial exposure to client service and product management occurred. Education was completed at Centro Universitário Internacional UNINTER from June 2021 to June 2023.
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