Olivier Avon

Olivier Avon has extensive experience in Salesforce administration, currently serving at SumUp since December 2013, where responsibilities include managing Salesforce for 85 users across five countries and overseeing the operations for over 100,000 clients in 13 countries. Key achievements include the development of 250 automated workflows in multiple languages, implementation of Salesforce Service Cloud with email-to-case solutions, and integration of marketing tools like ExactTarget Marketing Cloud. Prior to SumUp, Olivier worked as a Market Research Manager at IFEM from 2005 to 2013, specializing in qualitative and quantitative research for high-tech companies including Microsoft and IBM, and also conceived an Android app at Add Friend in 2011. Olivier holds a Master's degree in Market Finance & Information Technology from SKEMA, obtained in 2000.