Rafael M.

Rafael M. is an accomplished Contact Center Lead at SumUp, driving innovations and operational excellence for global voice channels across multiple regions. With extensive experience in contact center management and solutions architecture, Rafael has previously held key positions at Orange Business Services, focusing on the Genesys telephony solution, and at Nextel Telecomunicações, where responsibilities included deployment and support of Genesys platforms. Rafael's educational background includes a specialization in People Management from Northwestern University, a degree in Analysis and Systems Development from FIAP, and a Bachelor of Business Administration from Pontifícia Universidade Católica de São Paulo.