Roberta Nateri

Roberta Nateri is a professional with extensive experience in customer support and technology analysis, currently serving as a Junior People Tech Analyst and Customer Support Team Lead for the CNP Team at SumUp since September 2019. Roberta has managed inquiries from registered merchants related to eCommerce services, payment solutions, and has consistently achieved performance goals. Prior roles include Senior Customer Expert for the Italian/Swiss market and Senior Customer Service Expert in Italy, where Roberta focused on enhancing customer satisfaction and optimizing service processes. Additionally, Roberta has been a freelance photographer since 2009, specializing in portrait and nature photography, and has held positions at SIXT and Booking.com, where customer service expertise was developed further.