SumUp

Emma Mayfield, MBA, CSSBB, CGBP, is a results-oriented professional with over 20 years of experience in customer service, sales, and operations. Currently serving as the Head of Customer Experience at SumUp, Emma has a strong track record of streamlining operations and improving customer satisfaction in various leadership roles, including Director of Operations at Teleperformance and Director of Customer Relations at Full Beauty Brands. Emma’s expertise in Trust & Safety, process improvement, and talent development has consistently driven operational success and enhanced client relationships throughout their career. Emma holds an MBA from Park University, where they focused on Business Administration and Management Information Systems.

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