Bashistha Jaiswal is an experienced professional with a strong background in operations management and process improvement. Currently serving as an Assistant Manager and Operations Team Lead at Sunknowledge Services Inc. since May 2014, Bashistha oversees a team of 45 members, ensuring compliance with SLAs and KPIs while managing client escalations. Responsibilities include drafting and updating SOPs, preparing process maps and MIS reports, implementing process improvements, and fostering teamwork within the organization. Prior to this role, Bashistha worked at Tata Consultancy Services from November 2011 to April 2014 as a Senior Process Associate, focusing on invoice processing, escalation management, and quality control, while also providing training and support to team members to enhance performance and customer satisfaction.
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