Mark Allen is a seasoned Contact Center Consultant Manager with extensive experience in BPO management, specializing in operational excellence and financial performance. Currently, Mark owns and operates Creative Contact Center Solutions, while also serving as a Senior Vendor Manager at SUN PHARMA, where they manage global contact center operations. Previously, Mark held leadership roles at various organizations, including overseeing call centers for Harrah's Hotel Casino and Resort and leading operational teams at Sitel Group, consistently delivering improved KPIs and financial results. Mark's career highlights include significant enhancements in customer satisfaction and retention rates and a commitment to performance-driven financial forecasting and invoicing.
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