Barbara I

Barbara I has extensive experience in leadership and operational management within the insurance industry, specifically at Suncorp Group. Key roles include Team Leader for various claims teams, where Barbara excelled in coaching and mentoring staff to achieve high performance, managing workflow, and ensuring compliance with service level agreements. Barbara has also contributed as a Subject Matter Expert, leading process reengineering and training development for claims processes. Additionally, expertise in claims management, complex dispute resolution, and continuous improvement initiatives through data analysis has been demonstrated throughout Barbara's tenure at Suncorp. Roles have spanned from Assurance Advisor to Senior Dispute Resolutions Officer, showcasing a well-rounded approach to insurance operations and customer service.