Lola Block

Lola Block is a Workforce Delivery Manager at Suncorp Bank, where they lead a team specializing in strategic workforce planning and business optimization for the Contact Centre Senior Leadership Team. Lola's career spans several roles at Suncorp Group, including Resource Planning Leader and Manager of Workforce Management, where they provided high-quality guidance and forged key relationships with senior leadership. They began their professional journey as a Call Center Specialist at Century Yuasa Batteries and later served in various capacities at Suncorp, contributing to workforce management excellence from 2002 to 2022. Lola holds a Bachelor of Applied Science from the Queensland University of Technology, earned between 1991 and 1993.