Malcolm Lay

Malcolm Lay is a seasoned ITSM professional currently serving as a Service Delivery Manager at Suncorp New Zealand. Previously, Malcolm worked as a Configuration Manager at Westpac New Zealand, where they were responsible for implementing the ServiceNow Configuration Management Database (CMDB). With experience in diverse roles at notable companies like Hewlett Packard NZ, DXC Technology, and Compaq Computer Corporation, Malcolm has effectively led teams and managed infrastructure delivery across various sectors. Additionally, they are pursuing a degree in Accounting from HB Polytechnic.