Caique Santos has extensive experience in technical support and customer service within the electronics and engineering sectors. Currently serving as a Service Coordinator at Sungrow Power Supply Co., Ltd. since March 2020, Caique is responsible for warranty management and the implementation of internal processes to enhance customer service. Previous roles include Technical Support Supervisor and Technical Support Specialist, where a strong focus was placed on customer advocacy and training. Prior experience at LG Electronics involved data analysis, training development, and quality management, while previous positions include Project Director at Equipe! Jr. and various technical roles focusing on electronics repair and quality control. Caique holds degrees in Electrical Engineering and an MBA in Business Management for the Electric Sector, complemented by ongoing postgraduate studies in Organizational Psychology and People Management.
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