Toni Thomas

Toni Thomas is an experienced Customer Resolution Manager at Sunnova Energy, where responsibilities include leading and developing contact center employees, investigating customer transaction disputes, and ensuring compliance with regulations. With a history of enhancing customer service and operational efficiency, Toni successfully reduced case counts through educational sessions and collaborated with various departments to improve processes and achieve high closure rates for escalated cases. Previous roles include Escalations Supervisor at HCL Technologies and Team Manager at Just Energy, with a robust background in managing customer care teams and resolving complex billing issues across multiple companies. Toni holds a degree in Business Management from the University of Phoenix.