Perry Pontano is an experienced professional in customer experience and support, currently serving as Director of Customer Experience at Sunoco LP since November 2020, overseeing support for eastern Canada and developing omnichannel solutions for B2B and B2C customers. Prior to this role, Perry held positions including Director of Live Operations and Customer Service at Videri Inc., where responsibilities included omnichannel support and managing live operations staff, and Player Support Manager at Keywords Studios - Montréal, managing an international team for game support. Additionally, Perry has a background in customer service leadership as Director of Customer Service and Success at Bookwitty, and as Customer Service Manager in both ecommerce and retail support at RCL - Reitmans Canada Ltd/Ltée, and Sports Interaction, focusing on multi-channel support and CRM processes.
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