Ronald Munoz

Ronald Munoz is a seasoned professional with 25 years of experience in contact center operations, currently serving as a Customer Support Manager at Sunoco LP. They have a strong background in leading results-driven teams and managing both onshore and offshore multi-site contact centers. Ronald's leadership competencies include program management, change management, and customer experience strategy, which they leverage to enhance customer experiences and drive operational efficiency. They hold dual Bachelor’s degrees in Native American Studies and Social Work from the University of California, Berkeley.