Alec MacLane has been a Customer Experience Manager at Sunrun since September 2014, leading efforts to deliver exceptional customer experiences from project approval to solar activation. Alec has successfully handled escalated projects, identified areas for improvement in the customer journey, and worked cross-functionally with various teams. Previously, roles included Customer Success Manager and Lead Branch Pipeline Manager, where Alec developed performance standards, facilitated team coaching, and managed project pipelines for optimal efficiency. Education includes a BA in Economics from California State University, Chico. Prior experience includes management and service roles in the food industry and founding a custom art business.
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