Fernando Borcel is a Principal IVR Engineer at Sunrun, responsible for enhancing customer experience through innovative IVR solutions. Formerly a New Product Manager at Interaxa Argentina, Fernando led the development of contact center solutions for major companies and managed a support department for over a decade. Their career in technology began as a Programmer Analyst at YPF, ultimately founding a consulting firm that provided services across Latin America. Fernando also has a background in professional basketball, having played for Ferro Carril Oeste and represented Argentina in international competitions. They studied Computer Science at Oregon State University and participated in a Managers Development Program at Universidad Torcuato Di Tella.
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