Alex MacMillan

Alex MacMillan is a seasoned professional in workforce management with over two decades of experience in various analytical roles. Currently serving as a Senior Workforce Analyst at Sunwing since November 2021, responsibilities include real-time monitoring and analysis of contact volumes to optimize staffing and service levels. Previous positions include Workforce Management Analyst at American Express Global Business Travel and Workforce Analyst at HRG North America, where duties involved staffing management, performance analysis, and schedule generation. Experience also encompasses roles at Convergys, where Alex MacMillan provided troubleshooting support and developed teams, ensuring high-quality customer service in fast-paced environments.