Ramon Pugh is an Army veteran and Senior IT Specialist with over 15 years of experience in customer service and technical support, including over a decade in leadership roles. They have managed more than 1,000 computer systems and user accounts, ensuring compliance and optimal performance within organizational networks. Currently pursuing a Master of Information Technology Management, Ramon holds multiple certifications, including Security+ and A+. Previously, they have contributed to various organizations, notably as a Systems Administrator at Insight Global and as a Technical Project Leader for Serco.
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