Robert Busch currently serves as Product Support Lead at Supercell, with experience spanning nearly two decades at Blizzard Entertainment. At Blizzard, Robert held various managerial positions, including Group Manager for Service Delivery EMEA, where responsibility included strategic direction for customer service management teams and operational excellence initiatives. Other roles involved managing Live Operations, Workforce Management, Learning and Development, and Performance Management teams, as well as overseeing data analysis for customer insights. Robert is pursuing a Bachelor's degree in Business Management at The Open University, complemented by a Diploma in Leadership and Management from CMIT and training as an IT Sales Professional from IHK Berlin.
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