Brendan Loader

Brendan Loader is an experienced professional in customer operations and experience, currently serving as Head of Customer Operations at Superhero since October 2024. Prior to this role, Brendan was Head of Customer Experience at Flare and Head of Customer Support at Nano Home Loans, where responsibilities included establishing a world-class contact center for a fintech start-up. Brendan's career also includes significant positions at Westpac Group, where roles spanned Digital Service Manager and Digital Adoption Manager, implementing strategies to enhance customer engagement and digital utilization. Brendan's foundational experience began at St George Bank and included sales and management roles at various organizations. Educational qualifications include an MBA from the Australian Institute of Business and multiple certificates in digital marketing, UX design, and financial services.