Sannie Lee is an experienced professional in customer support and operations, currently serving as the Director of Customer Delight at Superhuman since August 2025. Previously, Sannie held the position of Head of Customer Support at Reforge from December 2020 to August 2025, where valuable contributions were made to support programs aimed at growth for experienced professionals. Prior to that, Sannie worked at Asana from September 2015 to December 2020 in various roles, including Manager of Customer Support, overseeing a dedicated team and enhancing operational efficiencies, and Customer Operations Enablement Program Manager, where Sannie developed training processes and quality assessment systems. Additionally, Sannie started the career at Yelp, progressing from User Operations Associate to Senior User Operations Associate, focusing on content compliance and user engagement. Sannie holds a B.A. in International Relations, with additional studies in Chinese Language and Culture from the University of California, Davis, and has also studied at Fudan University.
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