Safrin M. is a Senior Network Support Engineer and Resolutions Expert with a robust background in network support and systems engineering. Previously, they served as a Technical Support Specialist at Quantum Lanka Engineering and progressed to a Technical Support Executive at Colombo Technologies, where they honed their skills in network setup and troubleshooting. Currently, they are pursuing a Bachelor's degree in Cyber Security and Digital Forensics at Kingston University, along with various industry certifications. Safrin's expertise extends to Microsoft 365, Azure, networking, and VoIP, with a strong focus on customer support, SLA compliance, and mentoring junior staff.
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