Yi Wang is a seasoned professional in technical support and customer service, currently serving as the Lead Technical Support Specialist at Supermetrics since January 2022. Prior experience includes roles such as Technical Support Specialist at Supermetrics and Customer Engineer at Quuppa, where responsibilities involved providing technical assistance through various channels. Yi has also worked in customer service roles at Fiskars and Finavia, focusing on traveler assistance and sales. An academic background includes a Master's Degree in Service Design and Engineering from Aalto University, complemented by data analysis expertise through Udacity's Nanodegrees. Additional experience encompasses research and project assistance in mobile technology and software management systems, as well as foundational roles in logistics engineering and data management.
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