Zhen W. is an accomplished professional with extensive experience in technical support and project management within the technology sector. Currently serving as Lead Technical Support at Supermetrics since December 2021, Zhen W. manages product-related bugs and advocates for customer needs in product development meetings. Previous roles include Senior Technical Support Specialist and Technical Support Specialist at Supermetrics, focusing on troubleshooting Data Warehouse products and guiding team members. Zhen W. has a background in production support at OpenText, where expertise in EDI services was employed, as well as web development and project management roles at Benete, Redorent Oy, and theFIRMA. Zhen W. holds a Bachelor of Engineering in Information Technology from Turku University of Applied Sciences and is pursuing a Master’s degree in Computing Sciences and Electrical Engineering at Tampere University, alongside a previous Master's degree in Linguistics from Saint Petersburg State University.
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