Bailey Taylor

Bailey Taylor is a seasoned customer success professional with extensive experience in managing and enhancing customer relationships across multiple roles. Currently serving as Lead Customer Success Manager at Superna since September 2025, Bailey previously worked at DNSFilter as a Scaled Customer Success Manager, where responsibilities included executing scalable success motions, analyzing customer usage trends, and maintaining a high renewal rate. Prior roles included Digital Customer Success Manager positions at both DNSFilter and Retrium, where Bailey focused on developing digital engagement strategies and improving customer onboarding experiences. With a foundation in operational management from Codebase Coworking and early experience in public safety communications, Bailey holds a Bachelor’s degree in Sociology from the University of Virginia.