SuperTel is one of the pioneer providers of innovative Business process outsourcing services (BPO) in Bangladesh with world class facilities specializing in voice calls and Back office services. SuperTel started as an International BPO service provider in 2008 and has entered the Domestic market in 2010 to contribute our overseas experience and expertise in multinational and local companies with a range of services customized to support the steadily expanding and demanding Bangladeshi market. We have 145 concurrent seats and scalability of more than 400 seats for future clients.

We started our international operation mid 2008 with outbound Telesales and Surveys with few reputed USA and Canadian companies. Then we started our domestic operation in 2010. At present, 145+ seats is in operation for domestic market with a capability of expanding more than 400+ seats in our own 6 storied premise in less than a month.

24/7 Multilingual Customer Care     -Multilingual Telemarketing Service

Social Media Solution                      -Email and Web Chat Service

After Sales Support                          -Helpdesk Support
                                                
Market Research                             -Fundraising

Back Office Solutions,Data Entry    -Appointment Settings,Reservations

Lead Generation                             -Bill Collections

 24/7, 365 Days a year Support
 145+ seats available for 7 days/week (24/7)  3 E1 Connections, IPTSPs & RADIO LINK BACKUP
 ALL Hardware or Software Provided By SuperTel  Online UPS for Instant Power Backup
 24 hrs Power supply with 150 KVA Backup Generator  Auto dialer, Single CLI, Soft phone (www.infratel.com)
 Call answer, hold, transfer & Talk to agent or supervisor  Report on agent performance
 Successful and unsuccessful call records  Call tapping and voice logging
 Monitor running calls and agents  Voice record can be available for at least 1 year

SuperTel Ltd

Fazle Rabby

This department is responsible for addressing customer inquiries and providing assistance to enhance customer satisfaction.

Customer Support

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department manages and supports all technology-related initiatives and infrastructure.

SuperTel Ltd

Org chart

Teams

Customer Support

Human Resources

Information Technology

Offices

SuperTel Ltd

Org chart

Teams

Customer Support

Human Resources

Information Technology

Offices

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