Daniela Silva

Daniela Silva has extensive experience in customer service and product analysis, currently serving as a Customer Service Representative at SuperValu since August 2023. Prior to this role, Daniela worked as a Senior Product Analyst at E-htl Viagens Online from April to August 2022, where responsibilities included mapping business processes, preparing sales plans, and leading team communications. Daniela spent seven years at Grupo Flytour, initially as a Senior Product Analyst and later as a Senior Customer Service professional, focusing on travel packages analysis, budget management for pharmaceutical travel, and emergency customer support. Educational qualifications include a degree in Marketing Management and Sales from Estácio, a Pharmacy Technician certification from FIEB, and completion of a General English course at ISI Dublin.