Ben Greeno

Ben Greeno is an accomplished professional with extensive experience in customer support and technology management. As the Founder and Consultant of The Art of Support since November 2023, Ben has focused on optimizing support functions for small and medium-sized businesses, enhancing operational efficiency and customer satisfaction. Ben has been an active member of Support Driven since August 2020, contributing to a community of Customer Experience professionals. Previous roles include serving as Principal Support Engineer at Vendr, where Ben led support operations for a SaaS procurement platform, and as Director of Support at Recurly, overseeing a global team to achieve high customer satisfaction through the implementation of AI-driven solutions. Ben also held key positions at Gloo and Judson University, where contributions included enhancing customer satisfaction and establishing strategic technology initiatives. Education includes a degree in Leadership & Management from Judson University.