Carmen Phang

Carmen Phang is an experienced professional in customer support, currently serving as the Head of Customer Support at Piktochart since May 2015. In this role, Carmen drives organizational growth through customer-centric strategies and enhances customer satisfaction and loyalty. Previously held positions at Piktochart include Customer Support Lead, Assistant Lead Customer Support, and Customer Support Specialist, showcasing a progressive career focused on team leadership, operational management, and quality assurance. Carmen is also a member of Support Driven, a global community for customer support professionals, and has experience as a Collection Officer at OCBC Bank. Carmen holds a Bachelor's Degree in Management from Universiti Sains Malaysia.