Caroline Fernandes

Caroline Fernandes is a highly experienced Customer Support Manager at HubSpot, specializing in managing diverse teams that support Portuguese and Spanish-speaking customers across North America and Latin America. With a career spanning from August 2016 to the present, Caroline has successfully led teams of up to 15 specialists, coached team members to exceed performance targets, and contributed to continuous improvement initiatives within support operations. Prior roles include Team Lead and various mentorship positions, where Caroline was instrumental in training and onboarding new hires, as well as collaborating with peers to enhance team programs. Caroline holds a Bachelor of Science in Business Administration with a focus on Marketing and Operations from Boston University's Questrom School of Business, and additional experience includes roles in customer service, office assistance, and marketing internships.