Charles Sustaita is an experienced professional in customer support and success, currently serving as the Director of Customer Support at Coastline Academy since March 2022, where strategic leadership of multi-tier teams enhances operational efficiency. Charles also co-founded Pecan Street Digital, a digital marketing agency, and has been an active member of Support Driven, fostering connections with industry leaders. Previous roles include Director of Technical Customer Support & Success at BriteCore, Manager of Technical Support at Rackspace Technology, and various leadership positions at OwnLocal, where Charles drove significant improvements in customer support operations and contributed to competitor acquisitions. Charles holds dual Bachelor of Arts degrees in Geography and Mexican American Studies from The University of Texas at Austin.
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