Craig Reid is an experienced customer support professional currently serving as the Head of Support at Horizons since March 2025. Prior to this role, Craig held various positions at Integrate from October 2019 to March 2025, including Global Director of Customer Support, where significant contributions were made to establish the Customer Support function after the company’s acquisition. Craig also served as Senior Manager of Customer Support, implementing new services for SaaS products and launching a customer portal. At Akkroo, Craig was the Head of Customer Experience & Support, playing a crucial role in company growth and revenue doubling. Earlier experience includes roles at RMP Enterprise as Technical Account/Support Manager, an IT Specialist at McDonald's Europe Ltd., and Retail Sales Specialist at DIXONS RETAIL GROUP LIMITED. Craig holds a BA in Business Economics from Nottingham Trent University.
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