Elizabeth T.

Elizabeth T. currently serves as Manager of Global Support Engineering at Fullstory, where responsibilities include forecasting challenges and serving as an incident responder during outages. Previously, Elizabeth held titles such as Principal Support Engineer and Senior Support Engineer, contributing to the development of internal processes and recruiting efforts. Elizabeth is also an active member of Support Driven, a community for Customer Support professionals. Prior experience includes a Senior Support Engineer role at Gloo, where Elizabeth established the framework for future support engineers and enhanced relationships with engineering teams to resolve technical issues. Earlier career roles included Systems Administrator at Gloo and Interim Assistant Director of Information Technology at Judson University. Elizabeth holds an MBA from the University of Colorado Boulder and a BA in Business Administration with a focus in Finance from Judson University.