Isaac Jun Wei Chan

Isaac Jun Wei Chan is an experienced professional in customer experience management and advisory roles, currently serving as an Ambassador at Gorgias, a Customer Experience Manager at Vita Coco, and an Advisor at OP360. With a strong background in scaling customer experience teams and implementing effective strategies, Isaac previously held significant positions at Splendid Spoon, where success included expanding the customer experience function and achieving a notable reduction in chargeback rates. As a co-founder of Madam Ng's Canteen, Isaac demonstrated leadership in kitchen operations and logistics. Isaac holds a Bachelor of Arts in Sociology, Psychology, and International Humanitarian Studies from Fordham University and has been actively involved in professional networks such as Support Driven, CX Friends, CX Accelerator, and ElevateCX.